Privacy Policy

1. Introduction

FragPulse ("we", "us", "our") operates the website fragpulse.pro (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. By using our Service, you consent to the practices described in this policy.

2. Who We Are

FragPulse is an Australian-based gaming media platform providing game reviews, esports tournament coverage, and community news. Our registered address is Level 12, 1 Market Street, Sydney NSW 2000, Australia (ABN 47 123 456 789).

For privacy-related enquiries, you may contact our Privacy Officer at: [email protected]

3. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, and any details you voluntarily provide via our contact or newsletter forms.
• Tournament registration data: Team name, captain name, email address, and selected tournament preferences submitted through our registration form.
• Usage data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
• Cookie data: Information stored in cookies and similar tracking technologies as described in our Cookie Policy.

We do not collect sensitive information (as defined under the Privacy Act 1988) unless you voluntarily provide it and we have a lawful basis for collecting it.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to enquiries submitted through our contact form.
• To send newsletter communications to subscribers who have opted in.
• To process and manage tournament registrations.
• To analyse website usage and improve our content and user experience.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraudulent or abusive activity on our platform.

We will not use your personal information for purposes other than those listed above without your prior consent, unless required by law.

5. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have provided explicit consent (e.g., newsletter subscription).
• Contractual necessity: Where processing is necessary to fulfil a service you have requested (e.g., tournament registration).
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our website and preventing fraud, provided these interests are not overridden by your rights.
• Legal obligation: Where we are required to process your information to comply with applicable Australian laws.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may engage trusted third-party service providers (e.g., email delivery, web hosting, analytics) who process data on our behalf under strict confidentiality obligations.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 12 months. Tournament registration data is retained for up to 24 months following the relevant event.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Complaint: You may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached the APPs.
• Opt-out: You may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites, including game publishers, esports organisations, and event venues. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our Service after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Post: Privacy Officer, FragPulse, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Web: fragpulse.pro/contact